Contact Us | Relan Industrial Finance Ltd.

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mnsrifl[at]hotmail[dot]com

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Investor Grievance Escalation Matrix

Investor grievance escalation contacts
Details of	Contact Person	Address	Contact No.	Contact Timings	Email Id
Compliance Officer	Ravi Kant Bhardwaj	506 DDA, FLAT LADO, SARAI NEW, DELHI-110030	+919311099956	9AM-6PM	mnsriflhotmailcom
CEO	Ajay Relan	25, Sardar Patel Marg, Chankyapuri, New Delhi-110021	+919810031533	9AM-6PM	ajay.relanshardamotorcom

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/.
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Filling complaints on SCORES - Easy & Quick

Register on SCORES portal
Mandatory details for filing complaints on SCORES
1. Name, PAN, Address, Mobile Number, E-mail ID
Benefits
1. Effective Communication
2. Speedy redressal of the grievances

In case of any grievances please write to complaint [at] rifl [dot] in

Key Managerial Personnel

Key managerial personnel
Sr. No.	Name	Designation	Contact No.	Email Id.
01	Mr. Ajay Relan	Designated Director	9810031533	ajay.relanshardamotorcom
02	Mr. Maharaj Narain Singh	Designated Director	9999400970	maharajnarainsinghgmailcom
03	Mr. Ravi Kant Bhardwaj	Compliance Officer	9311099956	mnsriflhotmailcom

Stock Broker Details

Stock broker registration and contact details
Stock Broker Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email Id
RELAN INDUSTRIAL FINANCE LTD.	INZ000255437	D-188,Okhla Industrial Area Phase I, New Delhi, 110020	N/a	011-47334176/ 47334100/ 44125461	mnsriflhotmailcom

For any queries or information regarding business with us

Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.
Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.

Issued in the interest of Investors

Background BSE Notice No. 20160607-4 dated 7th June, 2016
NSE Circular No. 280/2016 dated 6th June, 2016

Policy

Relan Industrial Finance Ltd. Will affix facsimile signatures (scanned signature) on the physical contract notes issued to its clients. The following controls and procedures are being put in place regarding the use of facsimile/ scanned signature:

1. Mr. Ajay Relan Designated Director and Mr. Ravi Kant Bhardwaj Compliance Officer is hereby authorised to affix his facsimile signature (scanned signature) in the Contract Notes and other documents issued to its clients.
2. The procedure/ controls for the same is as under; a. The signature shall be scanned and uploaded into the back office systems/software b. The signature would be affixed only on documents generated by the Back Office Software c. In case of change of authorized signatories, the signatures would be replaced after due Board Approval.
3. In case Mr. Ajay Relan no longer holds the position of Director of the company and Mr. Ravi Kant Bhardwaj holds the position of Compliance Officer of the company then the use of their signature are should not be continued afterwards under any circumstances. The contract note issued with facsimile/scanned signature shall be deemed to have been signed by the authorized signatory not withstanding any misuse of facsimile/scanned signature and the ultimate responsibility to prove its genuineness shall rest with Relan Industrial Finance Ltd.

Review of the policy

The Board of directors of the company shall review the policy as and when required.

Sd/-

Ravi Kant Bhardwaj

The above policy was approved by the Board of Directors at their meeting held on 07th August 2023